Cloud Based Phone System Suffolk (Business Telephony Solutions)

If your team aren’t currently available to take an incoming call, your callers will enter a smart queuing system until someone becomes available. While in the smart queuing system, callers can either hear your latest offers or a pleasant holding music (depending on your requirements) to keep them entertained.

Cloudya also allows you to route calls off to a specific member of staff, allowing you to quickly get your callers through to the right person.

If you’re a larger company and you have multiple offices, you can manage all your offices’ telecoms from one single portal, and see separate costs for each office’s usage.

And even if this isn’t necessary for your business right now, many of our clients like that fact that it’s possible for them to scale without having to rethink their entire phone system.

Cloudya allows you to hold conference calls with as many as 50 participants on a single line. They can join using your desk phones, their mobile devices, or even via our CTI (Computer Telephony Integration) on their PC’s.

Computer Telephony for Simple Management

With Cloudya, you can manage calls from your PC with ease.

• Answer and connect calls directly from your PC, in the office, at home or on the move
• Easily integrates with Outlook and Salesforce, and other CRM tools
• Bespoke integration is also available
• Automatic display of caller contact information during calls
• Dial from Outlook and Office applications (click to dial)
• TAPI interface for outgoing and incoming calls

Cloudya makes it far easier for you to train new staff by accessing their calls from any extension anywhere, anytime.

Automatically route calls based on your company’s operating needs and work hours

Add a Contact Centre to Your Business

Our professional cloud contact centre offering aligns with Cloudya and is set up to meet your individual demands.

• Web-based, omni-channel digital efficiency
• ACD, IVR, CTI, dialler, recording and reporting functions
• Fast, seamless integration and operation across voice, social media, email, fax, SMS and chat
• Super-efficient digital workflows
• Hassle-free maintenance and system updates
• Reliable, scalable and secure cloud technology

Feature-Rich Call Monitoring

Our call recording facility enables easy performance monitoring and compliance and equips your staff with all the tools they need to be successful in their role.

• Monitor call quality and staff performance to maintain and improve standards
• Resolve ‘who said what’ disputes
• Identify customer service workflow issues
• Regulatory compliance for FCA (MIFID II) and PCI DSS
• Call recording storage for up to 10 years
• Train staff on call handling techniques and customer interactions

Your Office On Your Mobile Phone!

Our Fixed Mobile Convergence (FMC) means you can be reached at your office phone number, or make a call from your office number, from any given location via your smartphone.

• See the presence status of all your users, anywhere in the world
• Cost-free calls (within your data allowance) between all Cloudya hosted telephony extensions
• Coverage across WiFi, 4G, 3G and 2G areas
• Employees can use personal mobiles to place calls through the Cloudya Mobile app (displays your company phone number and charges the calls to your account)

Complete Visibility of Your Call Handling

Our web-based call reporting tool enables you to monitor your call centre and improve your call handling.

• Analyse every detail of activity individually
• Measure targets, conversion rates and all agents’ activities
• Generate reports by agent(s), periods and queue(s), including custom reports
• Monitor all inbound and outbound calls in any queue – see what is happening on one screen, in real time

Unified, Powerful Collaboration

If Skype for Business isn’t integrated with a professional telephone system, it can’t deliver a truly unified communications experience. The integration of Cloudya enables you to use Skype for Business as your complete communications platform.

This allows you to easily combine the functionality provided by an enterprise telephone system with Skype for Business’s core features, such as instant messaging and video calls, without having to spend a large sum of extra money.

For the first time, through a single solution, you can deliver all the telephony features and the collaboration tools your users need – whatever your business activities, wherever your people are based, and however they work. You can unify and simplify your communications systems while delivering an enhanced experience for your team and your customers.

• A better experience for your team
• Powerful telephony features to improve productivity & enhance your customers’ experience
• Easy deployment & management
• The flexibility to meet your varied and changing needs
• Exceptional levels of resilience and reliability

The integration of Cloudya enables you to use Skype for Business as your complete communications platform.

The days of being glued to a desk phone are over. With Cloudya you can make calls directly from your pc or laptop. From your office or on the go.

Cloudya CRM Connect is perfect for businesses that are looking to simplify data management and achieve seamless collaboration. It allows you to integrate the Cloudya Desktop App with up to 60 CRM platforms. Furthermore it can be integrated with Outlook and Apple Address Book.

• Simplified data management
  Work effectively by having clients‘ information and CRM contacts at your fingertips.
• For your customers
  Integrated customer experience allows faster resolution of queries and, therefore, increases customer satisfaction.

Your new phone system will allow your team to choose which calls to answer, and which ones need to be diverted to voicemail. Plus they’ll also be able to hand the call over to their mobile phones if they ever need to take the call with them as they leave the office (and it’s far easier than you’d imagine).