03331 500 140

Request a call back
Open
Cloudya: Cloud PBX
  • Future Proof Phone System
  • Enables Remote Work
  • 99.9% Reliability
  • Easy To Set Up
  • Scale As You Grow
  • Call Recording
  • Smart Queuing and Call Routing
  • Keep Your Existing Phone Number(s)
Request a call back now

Cloud Based Phone System Suffolk (Business Telephony Solutions)

Replace Your Outdated Office Phone System With A Cloud Based Telephone System That’s: Affordable, Flexible & Future-proof Welcome to Cloudya

When BT switch off the PSTN and ISDN network in 2025, all businesses in Suffolk will have to upgrade their phone system to a VoIP solution. And many businesses are finding it difficult to find a service that doesn’t constantly jitter, drop calls or confuse the life out of their team.

That’s where Cloudya comes in – a cloud based telephone system that gives you:

Polycom VVX 450

And you don’t have to change your telephone numbers or worry about disruptions to your business during the switch over.

Request a call back
sound wave

Better Call Quality Than Your Previous Landline and a lot better than VoIP

Cloudya’s call quality doesn’t come with the jittering and delays of other internet based phone systems, in fact your customers will find it clearer and more reliable than your previous line.

Cloudya The Cloud PBX System That Fits Your Business Like A Glove

With the flexibility to meet your business’s current needs, and then easily grow as required (with almost limitless capacity) – Cloudya will improve the performance of your business communications for many years to come, no matter what direction your business moves in.

Future-Proofed For Any Business

Cloudya supports businesses of all sizes, whether you have 1 employee or 249,000 employees. Because unlike other business VoIP solutions you only pay for what you need. And unlike your current phone line, our cloud PBX will always stay at the leading edge of technological advancements, which means you’ll probably never have to look for a replacement phone system ever again.

Make & Receive Calls From Anywhere

Because Cloudya is delivered via the internet, you and your entire team can place and receive calls from anywhere in the world via our smartphone app, and your customers wouldn’t notice a difference. This not only makes remote working look far more professional; it also makes it far easier for your team to get in contact with customers without the need for them to be physically in your office.

Keep Your Existing Phone Number(s)

With Cloudya, you can keep your existing phone numbers at a one-off fee of just £10 per number, so you won’t have to spend any time informing suppliers, customers or online profiles of your new telephone number (like you do with certain other competing VoIP solutions). And the best part? While we transfer your existing number over to Cloudya, you’ll experience zero business interruption.

Integrates with Skype for Business

Cloudya is also able to fully integrate with Skype for Business, allowing you to combine the functionality provided by an enterprise telephone system with Skype for Business’s core features, such as video and instant messaging – simply and cost-effectively.

Your Customers Will Love You For It

Cloudya gives you all the tools you need to make your customers fall in love with you again. They’ll be able to have jitter-free conversations with your team, without the call randomly disconnecting. They’ll find it far easier to get hold of a member of staff due to the improved accessibility of your team. And you’ll be able to see how well staff are performing on the phone, and teach them how to better deal with issues via your call recordings (which has storage for up to 10 years).

Your Team Will Love You For It

Cloudya makes it easy for your team to work together, no matter where abouts in the world they are. They’ll be able to use their own personal mobiles to place calls through the Cloudya app, and it’ll charges the calls to your account. They’ll also be able to connect to conference calls of up to 50 people, making it easy for them to share ideas (even when they’re apart). Plus it also integrates seamlessly into many popular CRM tools, giving them full access to vital information exactly when they need it most.

That’s Why Cloudya Is the Phone System of Choice For Many Growing Businesses Across Suffolk

With no limits, affordable pricing, crystal clear voice quality and 99.9% availability It’s clear to see why so many businesses are switching to Cloudya. Plus it only takes a few days to switch over.

Switch to Cloudya
cloudya

And It Works With A Wide Range of Endpoints

Cloudya works with a wide range of endpoints – including Skype for Business handsets and headsets – from many different manufacturers, meaning we can create the best solution for your particular business requirements. Plus, it also works great on your team’s existing smart devices such as iPhones and Androids.

Handsets, Headsets & Devices

audiocodes phone
yealink phone
polycom phone
gigaset phone
tablet ipad android
pc apple microsoft
panasonic phone
yealink phone
sennheiser headset
plantronics headset
Mobile phone iphone and android
laptop apple microsoft

Plus many more

Over 150 Advanced Features that make communication easier for your business

Cloudya gives your business the ability to work smarter, without adding layers of complexity. Whatever your size or sector, all of our easy-to-use functionality is included as standard, including:

Smart Queuing and Call Routing

If your team aren’t currently available to take an incoming call, your callers will enter a smart queuing system until someone becomes available. While in the smart queuing system, callers can either hear your latest offers or a pleasant holding music (depending on your requirements) to keep them entertained.

Cloudya also allows you to route calls off to a specific member of staff, allowing you to quickly get your callers through to the right person.

Multi-Office Connectivity

If you’re a larger company and you have multiple offices, you can manage all your offices’ telecoms from one single portal, and see separate costs for each office’s usage.

And even if this isn’t necessary for your business right now, many of our clients like that fact that it’s possible for them to scale without having to rethink their entire phone system.

Conference Call Control

Cloudya allows you to hold conference calls with as many as 50 participants on a single line. They can join using your desk phones, their mobile devices, or even via our CTI (Computer Telephony Integration) on their PC’s.

CTI

Computer Telephony for Simple Management

With Cloudya, you can manage calls from your PC with ease.

  • Answer and connect calls directly from your PC, in the office, at home or on the move
  • Easily integrates with Outlook and Salesforce, and other CRM tools
  • Bespoke integration is also available
  • Automatic display of caller contact information during calls
  • Dial from Outlook and Office applications (click to dial)
  • TAPI interface for outgoing and incoming calls

Call Coaching

Cloudya makes it far easier for you to train new staff by accessing their calls from any extension anywhere, anytime.

Time-Based Routing

Automatically route calls based on your company’s operating needs and work hours

Contact Centre

Add a Contact Centre to Your Business

Our professional cloud contact centre offering aligns with Cloudya and is set up to meet your individual demands.

  • Web-based, omni-channel digital efficiency
  • ACD, IVR, CTI, dialler, recording and reporting functions
  • Fast, seamless integration and operation across voice, social media, email, fax, SMS and chat
  • Super-efficient digital workflows
  • Hassle-free maintenance and system updates
  • Reliable, scalable and secure cloud technology

Call Recording

Feature-Rich Call Monitoring

Our call recording facility enables easy performance monitoring and compliance and equips your staff with all the tools they need to be successful in their role.

  • Monitor call quality and staff performance to maintain and improve standards
  • Resolve ‘who said what’ disputes
  • Identify customer service workflow issues
  • Regulatory compliance for FCA (MIFID II) and PCI DSS
  • Call recording storage for up to 10 years
  • Train staff on call handling techniques and customer interactions

Mobility

Your Office On Your Mobile Phone!

Our Fixed Mobile Convergence (FMC) means you can be reached at your office phone number, or make a call from your office number, from any given location via your smartphone.

  • See the presence status of all your users, anywhere in the world
  • Cost-free calls (within your data allowance) between all Cloudya hosted telephony extensions
  • Coverage across WiFi, 4G, 3G and 2G areas
  • Employees can use personal mobiles to place calls through the Cloudya Mobile app (displays your company phone number and charges the calls to your account)

Call Reporting

Complete Visibility of Your Call Handling

Our web-based call reporting tool enables you to monitor your call centre and improve your call handling.

  • Analyse every detail of activity individually
  • Measure targets, conversion rates and all agents’ activities
  • Generate reports by agent(s), periods and queue(s), including custom reports
  • Monitor all inbound and outbound calls in any queue – see what is happening on one screen, in real time

Skype for Business

Unified, Powerful Collaboration

If Skype for Business isn’t integrated with a professional telephone system, it can’t deliver a truly unified communications experience. The integration of Cloudya enables you to use Skype for Business as your complete communications platform.

This allows you to easily combine the functionality provided by an enterprise telephone system with Skype for Business’s core features, such as instant messaging and video calls, without having to spend a large sum of extra money.

For the first time, through a single solution, you can deliver all the telephony features and the collaboration tools your users need – whatever your business activities, wherever your people are based, and however they work. You can unify and simplify your communications systems while delivering an enhanced experience for your team and your customers.

  • A better experience for your team
  • Powerful telephony features to improve productivity & enhance your customers’ experience
  • Easy deployment & management
  • The flexibility to meet your varied and changing needs
  • Exceptional levels of resilience and reliability

The integration of Cloudya enables you to use Skype for Business as your complete communications platform.

Versatile Web Interface

The days of being glued to a desk phone are over. With Cloudya you can make calls directly from your pc or laptop. From your office or on the go.

CRM Integration

Cloudya CRM Connect is perfect for businesses that are looking to simplify data management and achieve seamless collaboration. It allows you to integrate the Cloudya Desktop App with up to 60 CRM platforms. Furthermore it can be integrated with Outlook and Apple Address Book.

  • Simplified data management
    Work effectively by having clients‘ information and CRM contacts at your fingertips.
  • For your customers
    Integrated customer experience allows faster resolution of queries and, therefore, increases customer satisfaction.

Flexible Call Options

Your new phone system will allow your team to choose which calls to answer, and which ones need to be diverted to voicemail. Plus they’ll also be able to hand the call over to their mobile phones if they ever need to take the call with them as they leave the office (and it’s far easier than you’d imagine).

Learn More

Looking For Free Advice?

If you have any questions you’d like to ask a professional about how Cloudya would work for your business, feel free to get in touch with us today. You can either call us now on 03331 500 140, or click on the button below to receive a call back.

Request Call Back

Cloudya Does Business Telephony Right

Business Telephony Interface

When compared to other Cloud PBX solutions, Cloudya is easier to use, delivers better call quality, and has a far higher level of technical support.

But that’s not all, the main thing that sets Cloudya apart from the rest is what you don’t get:

Don’t settle for less when Cloudya is available throughout Suffolk, speak to one of our team today on 03331 500 140

Need Free Advice?

Let's Talk About Your Business's Phone System

Request a call back

Industries

  • Estate Agents
  • Government Agencies
  • Solicitors
  • Care Homes
  • Healthcare Clinics
  • Financial Advisors
  • Taxi Companies
  • The NHS
  • Education
  • Accountants
  • Dentists
  • and more

Full UK Coverage

  • Bath and North East Somerset
  • Bedfordshire
  • Berkshire
  • Bristol
  • Buckinghamshire
  • Cambridgeshire
  • Cheshire
  • Cornwall
  • County Durham
  • Cumbria
  • Derbyshire
  • Devon
  • Dorset
  • East Riding of Yorkshire
  • East Sussex
  • Essex
  • Gloucestershire
  • Greater London
  • Greater Manchester
  • Hampshire
  • Herefordshire
  • Hertfordshire
  • Isle of Wight
  • Isles of Scilly
  • Kent
  • Lancashire
  • Leicestershire
  • Lincolnshire
  • Merseyside
  • Norfolk
  • North Somerset
  • North Yorkshire
  • Northamptonshire
  • Northumberland
  • Nottinghamshire
  • Oxfordshire
  • Rutland
  • Shropshire
  • Somerset
  • South Gloucestershire
  • South Yorkshire
  • Staffordshire
  • Suffolk
  • Surrey
  • Tyne & Wear
  • Warwickshire
  • West Midlands
  • West Sussex
  • West Yorkshire
  • Wiltshire
  • Worcestershire
  • Aberdeenshire
  • Angus
  • Argyll & Bute
  • Ayrshire
  • Banffshire
  • Berwickshire
  • Borders
  • Caithness
  • Clackmannanshire
  • Dumfries & Galloway
  • Dunbartonshire
  • East Ayrshire
  • East Dunbartonshire
  • East Lothian
  • East Renfrewshire
  • Fife
  • Highland
  • Inverclyde
  • Kincardineshire
  • Lanarkshire
  • Midlothian
  • Moray
  • North Ayrshire
  • North Lanarkshire
  • Orkney
  • Perth & Kinross
  • Renfrewshire
  • Shetland
  • South Ayrshire
  • South Lanarkshire
  • Stirlingshire
  • West Dunbartonshire
  • West Lothian
  • Western Isles
  • Blaenau Gwent
  • Bridgend
  • Caerphilly
  • Cardiff
  • Carmarthenshire
  • Ceredigion
  • Conwy
  • Denbighshire
  • Flintshire
  • Gwynedd
  • Isle of Anglesey
  • Merthyr Tydfil
  • Monmouthshire
  • Neath Port Talbot.
  • Newport.
  • Pembrokeshire
  • Powys
  • Rhondda Cynon Taff
  • Swansea
  • Torfaen
  • Vale of Glamorgan
  • Wrexham
  • Antrim
  • Armagh
  • Down
  • Fermanagh
  • Londonderry
  • Tyrone

Further Reading