The consultants and engineers at APC Solutions have all undergone extensive product training and are frequently updated with developments in this fast-changing arena. We work with a variety of manufacturers to ensure all standard warranty terms are honoured and all customers have access to support resources as and when they are required.
Escalation procedures are in place and these are reviewed regularly in order to deliver efficient, timely and reliable customer service.
Our staff participate in technical and sales education programmes organised by a wide range of manufacturers and are regularly updated with technical bulletins, white papers, software revisions and case studies.
We offer all our customers detailed training to ensure systems can be run effectively in-house. We also offer a 24x7 support line for customers who have support agreements in place.
Customer service has been at the forefront of our business since its inception. Every customer is valued and their trust and loyalty are not taken for granted. We work to anticipate customers’ needs and conduct our business in an honest, fair and respectful manner.