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Support Services

The consultants and engineers at APC Solutions have all undergone extensive product training and are frequently updated with developments in this fast-changing arena. We work with a variety of manufacturers to ensure all standard warranty terms are honoured and all customers have access to support resources as and when they are required.

Escalation procedures are in place and these are reviewed regularly in order to deliver efficient, timely and reliable customer service.

Our staff participate in technical and sales education programmes organised by a wide range of manufacturers and are regularly updated with technical bulletins, white papers, software revisions and case studies.

We offer all our customers detailed training to ensure systems can be run effectively in-house. We also offer a 24x7 support line for customers who have support agreements in place.

Customer service has been at the forefront of our business since its inception. Every customer is valued and their trust and loyalty are not taken for granted. We work to anticipate customers’ needs and conduct our business in an honest, fair and respectful manner.

A Few Questions To Help

Thank you for your enquiry, we look forward to speaking with you very soon.

To help us deal with your enquiry quickly and efficiently please could you take a few minutes to answer the following questions.

To help you provide your answers please read the following notes

If it is an Internet connection you require, the property where the service will be installed must have a UK postcode

If you require services for a residential property, please be aware that we only provide residential grade wireless Internet services in the Essex area.

We do however provide business-grade services in residential properties across the UK. Please be advised the cost to provide this service exceeds the standard monthly costs for domestic internet connection and a suitable business level budget is required.

Continue With Enquiry

Thank you for your enquiry, we are sorry we were not able to help at this time.

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